Directech Solutions, Inc.

This is one of the many news segments that have been aired over the last few months on the subject of digital copiers and what information they store inside of them. This, as well as all of the others, is loaded with truth and facts. Any one with common knowledge of the inner workings of computers knows that they have the ability to store information on their hard drives. You can create a document and save it to your computer. The same goes for all digital copiers. To say that copier dealers like us were blindsided by this wouldn't be completely fair. There was a collective 'Aaah...didn't think of that!' throughout our office when we watched the videos. We immediately contacted Canon USA to find out as much information on this as possible. We spoke with IT professionals to get a clear picture of what is really going on and what dangers their really are for our customers copied information. We have established this list of FAQ's and solid facts based off what we have found and from the several inquiries we have received from our customers. We will be adding to this list as needed so please bookmark this link to refer back to or to pass along to your colleagues. htto://www,directechsolutions.com/security Is it true that my copier stores digital images of what I copy on its hard drive? If you do in fact own a digital copier, then the answer is yes. Most copiers manufactured after 2002 are digital.

It might sound like a bad sci-fi flick, but it's an all too common scenario...think about it: have you received a call from someone pressuring you to buy toner for your Canon or HP device? Was the price shocking to you? Were you pushed to act now? Did they create the impression they were from Directech Solutions, Inc. - yet you'd never worked with them? Since they never retain customers, these scammers must make all the money they can on the first sale. Their business depends on using high pressure and deception to make quick sales.

If this sounds familiar, you've felt the attack of an office scam. And it isn't really a joke. The Federal Trade Commission, and local Better Business Bureaus have all issued warnings about such callers and, in some cases, investigations have been launched. These operators often get information about your equipment by pretending to be a Customer Service representative taking a customer satisfaction survey. Once they know the machines you are using, a salesperson will call back with a pitch tailored to your equipment.

Things to watch out for:

• They're not the person you normally deal with.
• They try to avoid giving their phone number.
• They insist that you act now or somehow pressure you to buy.

Don't become a victim...

• Always get information about any salesperson calling with whom you are not familiar.
• Get their phone number, and call them back at that number before you do business. Most deceptive telemarketers will not give out their phone number.
• If the caller is unfamiliar but claims to be from Directech Solutions, Inc., check with a contact person that you know at here at Directech before you go further.
• Compare prices with your normal dealer before you buy.
• If you come in contact with one of these scammers, report it to the Federal Trade Commission or your local Better Business Bureau.

In a sci-fi flick, the scammers aren't so easy to get rid of. In reality, you just need to hang up on them!=)